ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 

NAME:  ANA ANGELES | ACCT: 07837-589240-2

ANA ANGELES
1189 GRANT AV APT 3
BRONX, NY 10456
718-584-4498
IPT: 718-450-8619
07837-589240-2
001ADEF05674
Node: 23C011
ubr103.cmts.nyx5ny.cv.net
Ca5/1/0 downstream
Ca5/1/0 upstream2%0A
Tech: 
-------------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps:  

NAME:  SHERRY WYNE | ACCT: 07844-122291-2

SHERRY WYNE
883 FOURTEENTH ST S APT 2FL
NEWARK, NJ 07108
973-375-8554
IPT: 973-375-8554
07844-122291-2
001CFB412074
Node: 73E004
ubr204.cmts.nwrknj.cv.net
Ca8/0/3 downstream
Ca8/0/3 upstream2%0A
Tech: 
---------------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 

NAME:  FRANCIS YOCHIM | ACCT: 07865-110833-4

FRANCIS YOCHIM
255 CASSVILLE RD
JACKSON, NJ 08527
732-961-6182
IPT: 732-534-5057
07865-110833-4
001A6626292A
Node: 85C010
ubr102.cmts.jcsnnj.cv.net
Ca7/0/3 downstream
Ca7/0/3 upstream2%0A
Tech: 
--------------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 

NAME:  STEVE GOODSTEIN | ACCT: 07803-512301-2

STEVE GOODSTEIN
33 OLD VILLAGE LN
KATONAH, NY 10536
914-232-8074
IPT: 914-232-8074
07803-512301-2
00152F208164
Node: 42C022
ubr103.cmts.lwbony.cv.net
Ca7/0/2 downstream
Ca7/0/2 upstream0%0A
Tech: 
-----------------------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 

ReportedProblem:
------------------------------------------------
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps:  

NAME:  JIM PICCOLO | ACCT: 07866-139300-5

JIM PICCOLO
31 APPLE DR
SPRING LK HTS, NJ 07762
732-449-5828
07866-139300-5
0011807AEEBA
Node: 61D021
ubr203.cmts.cftnnj.cv.net
Ca7/0/0 downstream
Ca7/0/0 upstream0
Tech: 
------------------------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 
---------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps:  
------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps:  

----------------------------------------
5/15/2009
----------------------------------------


ReportedProblem:
 LostInternet 
EscalationReasons:  
CallerEnvironment:  
TroubleshootingSteps: 

NAME:  BERNARD ETRA | ACCT: 07848-94983-1

BERNARD ETRA
2 LANCASTER CT  
Manhasset, NY 11030
516-869-1444
IPT: 516-304-5142
07848-94983-1
001ADECADEE4
Node: 11K024
ubr204.cmts.rslyny.cv.net
Ca7/0/2 downstream
Ca7/0/2 upstream0%0A
Tech: 
--------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps:  

---------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 

NAME:  ANNETTE MAROM | ACCT: 07839-376982-2

ANNETTE MAROM
3 POLO GROUND LN  
East Quogue, NY 11942
631-653-6160
IPT: 631-653-6160
07839-376982-2
0018687FE570
Node: X7B001_TDMA
cdnt101.cmts.equgny.cv.net
cable 2/0 downstream
cable 2/0 upstream 2.0%0A
Tech: 
-------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps:  

NAME:  ANTOINET INNOCENZI | ACCT: 07874-310621-1

ANTOINET INNOCENZI
1456 CEDAR LN  
TRENTON, NJ 08610
609-588-0878
IPT: 609-588-0053
07874-310621-1
001CFB54044A
Node: 89F005
ubr102.cmts.hmtmnj.cv.net
Ca5/0/2 downstream
Ca5/0/2 upstream2%0A
Tech: 
--------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 

--------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 
--------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps:  
-------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 
-------------------------------
ReportedProblem:
 LostInternet 
EscalationReasons: Modem was reset NEXT STEP - Verify modem status 
CallerEnvironment: HomeNetwork=YesCustomer
 
TroubleshootingSteps: RebootComputer=Started
BounceModem=Completed
ModelLightStatus=Bad
SplitterBypass=Not Bypassed
CheckCableTV=Good
 
-------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 
-------------------------------------------
5/16/2009
-------------------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 
-------------------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 
-------------------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 
-------------------------------------------
ReportedProblem:
  
EscalationReasons: No Dialtone 
CallerEnvironment:  
TroubleshootingSteps: 
-------------------------------------------
